Refund policy

RETURNS & EXCHANGES

We hope you love your Bibibliss purchase. If you change your mind, you may request a return within 14 days of the date your order is delivered. Once your return is approved, the item must be sent back within 14 days.

To be eligible for a return, the item must be unworn, unused, and in its original condition, with any tags, protective seals, and original packaging included. You will also need your order number or other proof of purchase. You may inspect an item as you would in a physical store, but we may reduce a refund where handling beyond what is reasonably necessary has diminished the item's value, to the extent permitted by law.

NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged unless they arrive defective, damaged, or incorrect, or unless applicable law requires otherwise:

  • Personalized, engraved, or custom-made items once production has begun.
  • Earrings and other hygiene-sensitive items if their protective or hygiene seal has been removed after delivery.
  • Gift cards.
  • Items clearly marked "Final Sale" before purchase.

Sale items and items purchased with a promotional code remain eligible for return unless they were clearly marked "Final Sale" before purchase. Nothing in this policy limits any mandatory consumer rights that apply where you live.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email bibibliss.fs@gmail.com within 7 days of delivery. Include your order number, a description of the issue, and clear photos where possible. If the claim is accepted, we will arrange an appropriate replacement, repair, or refund and cover reasonable return shipping costs.

HOW TO START A RETURN

Email bibibliss.fs@gmail.com with your order number and the item you wish to return. If the return is eligible, we will provide return authorization and the return address. Items sent back without prior authorization may not be accepted.

Please use a trackable shipping service and keep your receipt. For change-of-mind returns, you are responsible for the return shipping cost. Bibibliss is not responsible for a return shipment that is lost before it reaches us.

EXCHANGES

Exchanges are subject to product availability. The fastest way to receive a different item is to return the original item and place a new order after your return has been approved. If you would prefer a direct exchange, contact us before sending anything back.

REFUNDS

We will notify you after we receive and inspect your return. Approved refunds will be issued to the original payment method within 7 business days. Your bank or payment provider may require additional time to post the refund.

For change-of-mind returns, original shipping charges are non-refundable except where applicable law requires the cost of standard delivery to be refunded. Any additional cost for express or upgraded delivery is non-refundable. If an item is defective, damaged, or incorrect, we will refund reasonable shipping charges as required by applicable law.

ORDER CANCELLATIONS

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes after an order has entered fulfillment. Personalized, engraved, or custom-made items cannot be canceled once production has begun.

QUESTIONS

For return or exchange questions, contact bibibliss.fs@gmail.com.

This policy does not exclude or limit rights that cannot legally be excluded or limited under applicable consumer law.