Shipping policy

ORDER PROCESSING

Most in-stock orders are prepared for shipment within 5–7 business days.

  • Made-to-order and personalized items: please allow approximately 5–7 business days before shipment.
  • Intricate hand-sculpted items: processing may take approximately 14–21 business days.
  • Orders are not processed on weekends or major public holidays.

Processing time is separate from carrier transit time. If your order contains items with different processing times, the order may ship together when all items are ready or may be sent in separate packages.

SHIPPING DESTINATIONS AND RATES

We ship to the destinations available at checkout. Available delivery methods, shipping charges, and any free-shipping threshold will be displayed before you complete your order. The amount shown at checkout is the amount that applies to your order.

DELIVERY ESTIMATES

Delivery time depends on the destination, carrier, customs processing, and local conditions. Any delivery date shown at checkout or in a shipping confirmation is an estimate and is not guaranteed. Delays caused by customs, weather, carrier disruption, holidays, or other circumstances outside our reasonable control may occur.

TRACKING

When tracking is available, we will email you a shipping confirmation with a tracking number after your order has been dispatched. Tracking information may take a short time to update after the carrier receives the package.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address. Contact bibibliss.fs@gmail.com immediately if you notice an error. We cannot guarantee that an address can be changed after fulfillment has begun. Additional shipping costs caused by an incomplete or incorrect address may be charged to the customer where permitted by law.

CUSTOMS, DUTIES, AND TAXES

International orders may be subject to import duties, VAT, customs charges, or other local taxes. Unless checkout expressly states otherwise, these charges are not included in the product price or shipping charge and are the customer's responsibility.

If a shipment is refused or cannot be delivered because required duties or taxes were not paid, we may deduct the carrier's return charges, unpaid customs charges, and other actual costs from any refund, where permitted by law. This does not affect your rights if the item is defective, damaged, or incorrect.

LOST, DELAYED, OR DELIVERED-BUT-MISSING PACKAGES

If tracking has not updated for an extended period, or a package is marked delivered but cannot be found, contact us at bibibliss.fs@gmail.com within 7 days of the latest tracking event. Please first check the delivery location, household members, neighbors, and any notice left by the carrier. We will help you request an investigation, although the outcome and timing are controlled by the carrier.

QUESTIONS

For shipping questions, contact bibibliss.fs@gmail.com and include your order number.

This policy does not exclude or limit rights that cannot legally be excluded or limited under applicable consumer law.